Privacy Policy
Last updated: July 1, 2026
SkillTap.ai is operated by FullBricks LLC ("FullBricks", "we", "us"), 30 N Gould St Ste N, Sheridan, WY 82801, USA. This policy describes how we handle personal information.
How SkillTap is used
SkillTap is a workplace product. Organizations buy it so their sales representatives can practice calls against an AI persona and get scored on them.
If you are using SkillTap because your employer provides it, your employer decides what happens with your data. They choose whether to use SkillTap, what rubrics you are scored against, and which roles can see your transcripts and scores. Your employer controls that data; we process it on their instructions.
So if you want to see, correct, or delete your data, start with your employer. If you contact us directly, we will refer you to them and help them respond.
What we collect and why
| Category | Examples | Why we have it | How long we keep it | Who receives it |
|---|---|---|---|---|
| Account | Name, email address, profile picture | To sign you in and support you | Life of the account, then 30 days | Cloud hosting, email delivery, error monitoring |
| Organization | Organization name, logo, the business context used to shape personas | To deliver the Service to your organization | Life of the account, then 30 days | Cloud hosting |
| Call audio | Your speech during a practice call | To generate the AI persona's replies in real time | Not retained — streamed for processing, then discarded | AI inference providers |
| Transcripts | The text of what you and the AI persona said | To score the call and write coaching feedback | Life of the account, or until your organization deletes them | Cloud hosting, AI inference providers, background job processing |
| Scores and feedback | Score from 0 to 100, written coaching, rubric breakdown | The product itself | Life of the account | Cloud hosting |
| Usage | Number of calls, call duration, minutes used | Billing and capacity planning | 7 years, for tax and accounting records | Cloud hosting |
| Diagnostics | Error events, and the user ID and email address of whoever hit the error | To find and fix faults | 90 days | Error monitoring |
| Support | Messages you send us | To answer you | Life of the account | Support chat |
Call audio
SkillTap does not retain call audio. Audio is streamed to an AI inference provider to generate the roleplay in real time, and is not stored by us.
Only the transcript is kept. That is a deliberate design choice, not an accident of configuration.
If we later offer call recording or audio replay, it will be off by default, require an administrator to enable it, and we will give advance notice of the change to this policy.
AI processing
We do not use your content to train AI models. Our AI inference provider operates under paid-tier terms under which submitted content is not used to improve its products or train its models. Providers may retain content briefly to detect and prevent abuse.
We want to be precise about that last sentence rather than overstate it: "not used for training" is not the same as "not retained at all," and we will not claim the stronger version.
Who receives your data
We share personal information only with service providers that help us run SkillTap, and only so they can perform that work for us. By category:
- AI inference providers — generate the AI persona's speech in real time and score transcripts.
- Cloud hosting — run the application and store the database.
- Background job processing — run the scoring job after a call ends.
- Email delivery — send sign-in links and account email.
- Error monitoring — record faults so we can fix them.
- Support chat — let you talk to us.
We require each of them to use the data only to provide their service to us.
What we don't do
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We do not use customer content to improve SkillTap.
Your rights
You can ask us to:
- give you a copy of your personal information;
- correct it if it is wrong;
- delete it;
- send it to you in a portable format.
We will not discriminate against you for asking.
If your employer provides SkillTap, they control your workplace data, so send your request to them first — we will help them fulfil it. For data you gave us directly, email privacy@skilltap.ai.
Security
We do not store passwords. Every request re-checks your organization membership before any data is accessed. Data is encrypted in transit and at rest.
Our Security Overview has the detail.
International users
SkillTap is currently offered to organizations in the United States and your data is processed there. We do not currently offer the Service to customers established in the European Economic Area or the United Kingdom. When we do, we will publish a data processing addendum and appropriate transfer mechanisms.
Children
SkillTap is a workplace product. It is not directed to anyone under 16, and we do not knowingly collect their personal information.
Changes
We may update this policy. If a change is material — including any change to how long we keep your data, or the introduction of audio retention — we will give advance notice before it takes effect.
Contact
FullBricks LLC 30 N Gould St Ste N Sheridan, WY 82801, USA